These terms and conditions govern the use of the Voyazur website and the flight booking services offered by the agency. By using the site or entrusting us with a booking, you accept these terms.
The agency
Voyazur is a travel agency located at 1450, rue Peel, bureau 300, Montréal (Québec) H3A 2W1, holding a travel agent permit issued by Quebec's Office de la protection du consommateur (No. XXXXXX). We act as an intermediary between you and the airlines.
Our services
Voyazur sells flights between Canada and Morocco, direct or with a stopover, in both directions. The site lets you request a quote: no booking and no payment is made online.
Quotes and prices
Prices shown on the site are indicative, per person, in Canadian dollars and taxes included, unless otherwise stated. They depend on availability at the time of booking. Only the price confirmed in writing by your advisor, before the ticket is issued, is binding.
Booking and payment
A booking is confirmed once you accept the quote and payment is received. The secure payment methods are provided by your advisor.
Carefully check the spelling of each traveller's name: it must match the passport exactly.
Changes and cancellations
Changes and cancellations are subject to the airline's fare rules, which are presented to you before purchase. Airline fees and, where applicable, agency service fees announced in advance may apply.
Travel documents
You are responsible for holding valid travel documents (passport, visa, electronic travel authorization, permanent resident card, etc.) and for meeting the entry and exit requirements of the countries concerned. Any information Voyazur provides on this subject is for guidance only.
Liability
Air transportation is the responsibility of the airline, including in the event of delays, cancellations, schedule changes or lost baggage. Voyazur assists you with the process without replacing the carrier's obligations.
Consumer protection
Our clients may benefit from the protection of the Compensation Fund for Customers of Travel Agents (FICAV), under the conditions set out in Quebec's Travel Agents Act and its regulations.
Intellectual property
The texts, images, logos and graphic elements of the site are protected. Any reproduction without Voyazur's written permission is prohibited.
Governing law
These terms are governed by the laws of Quebec and the federal laws of Canada that apply. Any dispute falls under the competent courts of the judicial district of Montreal, subject to your rights under the Consumer Protection Act.
Contact us
For any question about these terms, write to us at info@voyazur.ca or call us at +1 514 555-0142.