At Voyazur, protecting your personal information is a priority. This policy explains what information we collect, why we use it, how we protect it and what your rights are, in accordance with Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25, and applicable Canadian laws.
Who we are
Voyazur is a travel agency based in Montreal, holding a Quebec permit (No. XXXXXX), that specializes in selling flights between Canada and Morocco. Our address: 1450, rue Peel, bureau 300, Montréal (Québec) H3A 2W1.
Person in charge of the protection of personal information
Voyazur's management is responsible for the protection of personal information. For any question or request, write to us at info@voyazur.ca or call us at +1 514 555-0142.
Information we collect
- Your contact details: first name, last name, email address, phone number and, if you tell us, whether you can be reached on WhatsApp.
- Your trip details: departure and arrival cities, dates, number and categories of passengers, class, flight and baggage preferences.
- The content of the messages you send us and your preferred language for our reply.
- To issue a ticket: the information required by airlines (full name as shown on the passport, date of birth and, when needed, passport number), collected directly by your advisor.
- Limited technical data needed for the site to work securely.
Why we use it
- To answer your quote requests and messages.
- To book and issue your tickets, then follow up on your file.
- To send you our newsletter, only if you have subscribed.
- To meet our legal obligations, including those of licensed travel agents.
- To improve our site with visit statistics that do not identify you.
We never sell your personal information.
Consent
By filling in a form, you consent to your information being used for the purposes stated. You can withdraw your consent at any time by writing to us, subject to our legal and contractual obligations.
Sharing with third parties
We only share your information when necessary: with airlines and booking systems to issue your tickets, and with our technical providers (website hosting, email delivery), who are bound by confidentiality commitments.
Some of these providers may process information outside Quebec. In that case, we make sure your information receives adequate protection.
Retention
We keep your information for as long as needed for the purposes for which it was collected, or as required by law. Quote requests that do not lead to a booking are deleted after 24 months. Information is then securely destroyed.
Security
We take reasonable security measures to protect your information: encrypted connections, access limited to the team members who need it, and reputable providers.
If a confidentiality incident presents a risk of serious injury, we will notify the Commission d'accès à l'information du Québec and the people concerned.
Cookies and similar technologies
The site uses cookies and local storage that are essential for it to work: your language, light or dark mode and your privacy choices.
We measure traffic with a cookie-free analytics tool that does not identify you (pages viewed, referral source, device type, country).
External content, such as the Google Maps map, only loads with your consent, because it may set its own cookies. You can change your choices at any time with the "Manage cookies" link at the bottom of every page.
When Voyazur emails you, a technology may show whether the message was opened and whether a link was clicked, to help us improve our communications.
Your rights
- Access the information we hold about you and obtain a copy.
- Have inaccurate, incomplete or ambiguous information corrected.
- Withdraw your consent or unsubscribe from the newsletter at any time.
- Request the portability of your information in a structured, commonly used technological format.
- Request that the dissemination of your information stop or that it be de-indexed, in the cases provided for by law.
To exercise your rights, write to us at info@voyazur.ca. We will reply within 30 days. If you are not satisfied with our answer, you may contact the Commission d'accès à l'information du Québec.
Changes to this policy
We may update this policy. The date of the latest update is shown at the top of this page.